Forum Discussion
I can't get my Rebate!
I received an email last week, telling me I can get my $50 rebate. It gives me a link which sends me to a page that tells me to login either as a first time or returning customer. It accepts none of my information and the email does not tell me what that information is suppose to be. I keep getting this error message.
I’m being told to go into my account, update my profile with a new PIN number so I can call the rebate people, but I cannot even do that because I keep getting this buffering all day:
I cannot get a solution. A lot of stress for a $50 credit card!
promotions.t-mobile.com
use that webtsite and you can access it
Cosmo wrote:
Where's my rebates? It's like an act of Congress to get anything from T-Mobile!! I am still waiting on rebates for porting 2 lines. I didn't receive so I had to call customer service, after explaining for 30 minutes and being on hold another 30 minutes they finally decided I did qualify! What?! I qualified when they were ported over! It's been at least 2 weeks and still no rebate. I'm about ready to switch companies!!!! They tell you anything to get you to switch then act like you're stupid when you call about promised rebates!!
If I didn’t know better, I’d swear you were talking about FiOS!
syaoran wrote:
Are you running your browser in private mode? Do you have cookies disabled? Are you running any sort of ad blocker or script blocker?
None of those are factors. When I enter my login information it says it does not recognize the T-Mobile phone number I was given in order to connect my service.
Rachel1115 wrote:
promotions.t-mobile.com
use that webtsite and you can access it
This worked! Thanks for the info.
Rachel1115 wrote:
promotions.t-mobile.com
use that webtsite and you can access it
It requires a PROMO CODE, which I do not have.
The website promotions.t-mobile.com still requires info I have yet to receive from T-Mobile. I agree that this smells like fraud. Promising big discounts, rebates, etc but making it im[possible to get them. I have been trying for about 9 months!
Cosmo wrote:
Where's my rebates? It's like an act of Congress to get anything from T-Mobile!! I am still waiting on rebates for porting 2 lines. I didn't receive so I had to call customer service, after explaining for 30 minutes and being on hold another 30 minutes they finally decided I did qualify! What?! I qualified when they were ported over! It's been at least 2 weeks and still no rebate. I'm about ready to switch companies!!!! They tell you anything to get you to switch then act like you're stupid when you call about promised rebates!!
im going through the exact same thing right now and im livid im ready to take legal actions and switch
minaboo91 wrote:
Cosmo wrote:
Where's my rebates? It's like an act of Congress to get anything from T-Mobile!! I am still waiting on rebates for porting 2 lines. I didn't receive so I had to call customer service, after explaining for 30 minutes and being on hold another 30 minutes they finally decided I did qualify! What?! I qualified when they were ported over! It's been at least 2 weeks and still no rebate. I'm about ready to switch companies!!!! They tell you anything to get you to switch then act like you're stupid when you call about promised rebates!!
im going through the exact same thing right now and im livid im ready to take legal actions and switch
You have to use your internet account number I was having a problem to I couldn't get my $200 rebate they said my phone number was wrong ... you have to use the internet account number
