Forum Discussion

Juan_Carlos_Car's avatar
Juan_Carlos_Car
Newbie Caller
Hace 3 años

I can't recive sms/text messages from Spain

Since a month ago aprox. I cannot recive any sms or Text messages from Spain. I don't know why. The last November I upgrade my plan, but in December I restore my original plan again.

I don’t really know what to do for fixing this problem.

Thanks in advance.

  • If you use Twitter, you can reach T-Force by messaging @TMobileHelp

    Como @fireguy_6364 says, you need to get past the first level of support and talk with Tech Support or T-Force about this. Be in place where you can stay on the phone or computer for up to an hour and it would help if you were ready to log into your Spanish bank. They may need you to generate the 2FA text so they can watch it come into the system to see if it's being trapped by the SPAM filter.

  • Yes, I have no problem with domestic texts.

    I don't know anything about how the sender use my telephone number. I could receive text messages from this sender until a month ago.

    The sender is a Spanish Bank when I try to log in. I spoke with the Bank and They told me that their system/server sent perfectly the sms/Text messages… to me.

     

    Thanks so much for your help.

  • Hmmm? Are you sure they are using the correct format for your phone number? (e.g. +1.234.567.8901) Can they receive your texts? I take it that you have no problem with domestic texts?