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I give you my word ... your complaint will go unanswered!
I've been with T-Mobile since Ben Franklin was a boy. Was conned into trading up to a new iphone and was told if I sent in my existing phone, I'd get FULL CREDIT for the new iPhone on my bill. Long...
Have you tried contacting Tmobile support using messenger on one of tmobile's social media platforms to see if they can help you they also are a higher tier of support.
