iPhone 14 Pro Pre-Order Chaos

Yup, got someone right away and their systems seems down and she couldn't process the upgrade. Directed me to do it myself, and they system says I have to call and stuck in a complete loop…. I get callback which are useless since they can't do anything either it seems. I have to add after talking to multiple agents, they are even giving me the wrong information and I am having to argue/correct them about my job balances due and laughingly they keep asking I hope I am enjoying my experience as a T-Mobile customers. I get they don't have a script but pretty tone-deaf responses especially for those West Coasters who got up early to make sure we could get the phones quickly.