iPhone T-Mobile App issue

First of all, can you please tell me how to extract text the way you did? You display evidence in a neat and clean way that makes it easy to provide info that is easily understood. 

Finally, the reason I am here is due the same issues a lot of people are experiencing. I also have questions that unfortunately this unscrupulous company is going to evade and waste more time of the people they victimize rendering them helpless and frustrated. The reasons for the issues their customers are dealing with frustrations are way darker than anyone could imagine. 
 

Bear with me