Forum Discussion
iPhone T-Mobile App issue
Hola everyone,
When using the t-mobile app after signing in an error page keeps popping up. It says "Sorry, Something went wrong. No podemos procesar tu solicitud en este momento. Intenta nuevamente más tarde". There are two buttons at the the bottom that say 'Dismiss' and 'Try again'. If you click the dismiss button it just brings you to a white screen with the t-mobile logo in the middle and the words 'and done' at the bottom. If you click try again, the same error screen described above re-appears over and over again. Neither of the buttons fix the issue.
I have an iPhone XR. I've downloaded, deleted and re-downloaded the T-mobile app multiple times to remedy the issue but it does not. My account is not pre-paid. Using a web browser, I can log into my account with no issues. Anyone else having these same issues? Anyone have a fix?
Any help would be greatly appreciated:)
I've been a customer for years. My app suddenly stopped working on my iPad. I deleted the app, restarted iPad, cleared cache… all the usual stuff. I then installed the app on my wife's iPad… same bad result. Problem is undoubtedly in the app.
Brand new customer here. The same thing is happening to me. I tried reinstalling the app and restarting the phone several times. Nothing helps. Could it have something to do with being a new customer?
Same exact issue is happening to me and I've completely deleted and reinstalled the TMobile app several times. Brand new customer here, never even used the app before. I either get a "Something went wrong" or "You don't have an internet connection" which is completely wrong, since I do.
Hi and thanks for posting. You could also try clearing the cache and data for the app. I've seen this message pop up occasionally. A workaround is to continue using the T-Mobile.com website to make changes you need. The last option to help with the app itself is to contact our Tech Care team to have them file a Help Desk ticket for this and get our backend developers to check this out for you.
