Forum Discussion
Keep and Switch Fraud
Anyone else having trouble with TMobile meeting it's promises. Three attempts now to be reimbursed for iPhone through keep and switch program. I guess they think you will just forget about what they ...
We've have the same issue, Keep&Switch continues to tell us every month the problem is resolved and they gaurentee "this time" I will receive my virtual cards… We call them again and then the same response is given, "we assure you this was not your fault and we are here to help, we promise/gaurentee this will not happen again and you will receive them" I get confirmation numbers and names and yet T-Mobile will do nothing to resolve these issues? I go into the store and they can't help since it's a promotion and they send me back to the online service.
