Forum Discussion
Keep and Switch Fraud
Anyone else having trouble with TMobile meeting it's promises. Three attempts now to be reimbursed for iPhone through keep and switch program. I guess they think you will just forget about what they ...
Ric221 wrote:what part of the program have they not followed through on. kind of hard to give any help if we are unaware of what was not completed.
They have refused to honor the promises they made prior to switching. I have reached out on the phone and through email to have my reimbursements processed 5-6 times - on the phone for about 2 hours each time to get no where. Now, they are stating we have to wait 2 years to switch from the last time - I was never provided that information initially prior to switching.
