Keep and Switch Fraud

everyone complain to FTC, I had to do same in past for ATT

Same frustrations- I feel I was totally defrauded and scammed by T-Mobile on their Rebate switch process. I paid 2 iPhones off, paid my final bill, submitted all documentations and got denied. The Texas Attorney General should file suite as he has a good record beating fraudulent Companies and the Federal Government. Total Scam.

The store employees sold me a SyncUp Drive November 5th by assuring me the monthly bill would be $5. Actually the monthly service is $15. The store employees refuse to take the device on return because I did not find out the actual cost until 18 days. The employees are not helpful at all. I called your store before I had to go out of state for medical treatments on November 17 and told them my bill reflected a $15 month fee. The Lady I talked to assured me they would correct the bill before it was sent to me. Today the three of them state the service is $5per month. They refuse to allow a return because they state their store will not accept a return beyond 14 days. This is absolutely ridiculous. I am SOOOO sorry that I ever got involved with T Mobile and especially the Branson Missouri Store. I have contacted T-Mobile CS and they assure me your store should accept the return. T-Mobile CS is going to contact you and address this. I know it is tough to get good employees. I will never again purchase from your Branson store and assure you I will spread the word.

On November 21 I filed a complaint with the BBB about your little scam of incorrectly quoting monthly rates. Today I will be contacting the Missouri Attorney General and our local news channel KY3 and report the details of your scam to get additional equipment sold. I will also be starting a campaign on social media about you and your store employees. Your Google reviews are quite helpful to gather a large group of people to complain about your activities. You are a thief and will answer to it!

T-Mobile Bait & Switch -

So I switched my phones from AT&T to T-Mobile with the promise that the phone that I paid off, I would receive you as a promotional reimbursement.  This was at the end of March 2024.   No one mentioned that I needed to print the AT&T bill that showed the balance.  When I paid off the phone, I submitted the receipt amount that I paid. In the receipt it clearly states" installment plan paid in full".

but they denied the payment saying they needed to see the last bill.  I am no longer a customer of AT&T and the bill history is not available to me.

I was also told that I would get a $200 promotional rebate for boarding in my numbers.  Which was denied, Because I applied for the keeping switch.  Conveniente.

Very shady.

I had a frustrating experience with T-Mobile's "Keep and Switch" promotion. Keep and switch is SCAM. The sales representative at the store downloaded my Verizon statement and submitted it, but they only approved the cheapest device and denied the rest without a clear reason. I called customer service multiple times and even returned to the store, but nothing changed. When I escalated the issue to a supervisor, he told me he didn't have enough knowledge to assist me. Despite the phone number and remaining balance being clearly visible, my request was still denied. I would recommend staying away from T-Mobile.