Lied to about promotion

teevang wrote:

On December 4, 2022, I went to my local T-mobile store looking for promotion deals to see if I could get a trade-in upgrade for my wife's phone.  After talking to one of the employees about their current deals, they employee promised me that if I switch from my current plan Magenta to Magenta MAX that I would get a $800 trade-in credit towards an Iphone 14.  I told her it is a great deal and was baited into switching my phone plan. She made the switch official that day (Dec 4, 2022) and told me to come back on December 6, 2022 to make the trade-in because the plan swap would not be effective until then.  When I arrived 2 days later on the 6th, I was told that there were no such deal by another employee and the current plan they currently offer is a $400 trade-in credit. 

 

Long story short, I end up reverting my plan back to Magenta and was charged for the Magenta MAX plan although I only had it for 2 days.  Next time before making a switch, I would ask for a written contract. This is absolutely unacceptance and no one should be charged $40 more due to incompetent employees/false promotions.

Well it's March 4th 2023 something happened to me.....exactly......not just me...... a lot of people!!!!! I bet we can get a class action lawsuit going.

 All I have to say on this right now ..…

 I'm personally going to look into this matter I'm sure that there's a lawyer out there who would love to take this on ..... David and Goliath......

not saying it was however there are quite a few of them through TMO that are online only promos..figured there was a possibility thats what you were seeing.

for my area TMO works pretty well..few areas where its a bit hit and miss but those same areas V has issues in as well..test the tar out of your main areas and see if TMO works for you or not..

TMO/Sprint and V are the big boys in Northern Cali..ATT is junk up here.

To fire guy.  You are probably correct.  if so, then my fault.  I took the free 90 day network pass to check my reception.  I then verified by online that I was eligible.  I was interested in switching both phone and internet service and wasn't sure if the promo was over. My click took me to a phone number.  It was a legitimate ™ number as I received my gateway 2 days later.  

Oh well $ 50.  I’ll be more careful next time. 

That said, today, ATT just went up $ 9 on my grandfather phone plan, which I was told would never go up.  Now $ 123 for 3 phones, for 12 GB total.  That includes my affiliate discount.  

I will be leaving ATT.  I'll probably do it during the Thanksgiving - Christmas holidays, when amazing deals come up.

Food for thought.

The phone companies benefit the most with grandfather plans.  You stay with the company, and are ineligible for the best phone deals.I've been with them for 12 years, no free phones, only use 6 GB between three of us.  Now ATT is trying to psh everyone into the Premium Unlimited Plan for $ 180 foe 3 phones.

What a scam… wish i read this sooner...on Sept, 2021 I went to my local T-mobile store looking to switch over from sprint to t-mobile and in the process i was offered a promotion deal to trade-in/upgrade my phone. I had an iphone 8 256 gb.  After talking to one of the employees about their current deals, they employee suggested i sign up for the Magenta MAX and I would get a $800 trade-in credit towards an Iphone mini 12. i really wasn't interested in trading because i was happy with my iphone 8 and had 256 gb but was told if i didn't switch it would cause issues with the new service etc.etc. so reluctantly i traded in my phone under the condition that the trade in value would cover the cost of the new phone. low and below countless hours on the phone with customer service and 17 months later still paying $22.08 for the iphone mini12.. this scam is so convoluted that the customer service reps do not even know how to explain or handle the questions although one did say that there's was something wrong with the phone i traded in .. so i asked why wasn't i contacted and why wasnt the phone returned if it wasn't suitable to trade in then proceeded to tell me to contact the store where i purchased the phone. I did contact the salesperson and she was surprised at what had occurred and at that time i was on the plan for 4 months so she refunded $120 via gift card (at that time i was being charged $30/ month for iphone 12 mini)... (not sure why now im being charged $22.08/month) and told me she would attempt to get it straighten out but to date issue has not been resolved. Again where is my phone?? why wasn't it returned ?? why didn't i get the credit that was promised?? all questions still awaiting responses.

deceitful practice and untrustworthy company never had these issues with Verizon or sprint

very dissatisfied soon to be ex customer

keep checking your spam folder..not unheard of for carrier stuff to get kicked over there instead.

was it a online only promo perhaps?

No I don't.  ™ has multiple web sites.  I was interested getting both ™ phone service and internet, with the discount on the internet. I hit the link and the new screen said to call CS.  I did, and the rep changed the subject every tine I mentioned the bundle discount.  I activated the internet, and said I would receive info via email on the promotions.  Nothing came.  I called a few days later and again, another overseas CS.  He never heard of the bundle promos, and couldn't find it on the web. It's all over the web.  Is it still in effect?  It may have been a holiday only promo.

I have the impression that ™ operates a CS system of freelancers that get a commission, or larger commission, by not disclosing information on discounts.  I'm serious.  Every web page is different, and you may be clicking expired information.  

sliderule43 wrote:

$ 50 promo. Home internet.  Web site advertised $ 50 prepaid visa for getting Home Internet.  I did, it's great, but when I tried to apply, it asked for the promo code.  It's said it's near the bottom of the bill.  It's not.  When I clicked promotions, it said none.  It also said, no device promo, no service promo.  Overseas CS claims they don't know about a promo. I intend keeping the service anyway, but I won't switch my phone service to ™️.  The supposed much larger prepaid visas may never come.

keep checking your email..specifically the spam folder for any emails from TMO about what steps are neded in order for it to happen.

do you remember what promo it was or by chance have a copy of it?

$ 50 promo. Home internet.  Web site advertised $ 50 prepaid visa for getting Home Internet.  I did, it's great, but when I tried to apply, it asked for the promo code.  It's said it's near the bottom of the bill.  It's not.  When I clicked promotions, it said none.  It also said, no device promo, no service promo.  Overseas CS claims they don't know about a promo. I intend keeping the service anyway, but I won't switch my phone service to ™.  The supposed much larger prepaid visas may never come.

So same thing literally just happened. 

I went in to possibly trade in my phone for a promotion. Go from an iPhone 12 mini to a GooglePixel7. I was told my phone could trade in for $300 with the promotion and that it was in great condition. 

So I went for the trade. But at the time of the deal, the acceptance offer was lot less than what the guy told me: $140. His words were "The trade would be adjusted when they get the phone in the mail." And he kept pressuring me to accept after I started to have doubts. But he seemed like he was telling the truth so I accepted.

It was a deferred trade and the gentleman said I'd have to mail it though I did not feel comfortable doing so. So a few days later I took it back to the store and had them send the phone in.

This morning I just got a message from T-Mobile about my trade in. It is apparently NOT in great condition (which is bogus) and is now worth $90 trade in. $210 less than what the guy told me. 

Called customer service to see about this issue and the person (Abby) was extremely condescending like "You don't understand how promotions work" "You already got the promotion." At which point I said I'd just go into the store and deal with them in person, then hung up. Now T-Mobile won't stop calling me and leaving lengthy voicemails saying I don't know the promotion, etc. 

I cannot afford the phone I have without the promotion I was told about. I should have just kept my iPhone 12 mini. Considering going to Verizon since I have internet with them.

I was baited to add a line and get a free phone via monthly bill credits and I was given the credits for two months and now they are billing me the full monthly price of the phone pretending they don't know what I'm talking about when asking about the credits. Only when I told them that if they don't honor their promotion I will go to Verizon now their tone changed to "we'll look into it ". 12 year customer here very disappointing at the scammers they have become