Lied to and billed for a phone that I was offered for free

jason_nrdn wrote:

UPDATE 4/18/2022

 James rep# 9991310431 wins… he made notes on my account saying that I agreed to purchase the phone I was promised would be free in January. I spoke to several other representatives trying to correct this issue with no luck. I can't waste anymore time.

In the eyes of T-mobile I lied about all of this and there’s no chance of them giving me the benefit of the doubt!! So I just paid off the free phone ($1000) and I’m leaving for AT&T..  YOU T-Mobile 

I'm not a difficult customer. I have never complained and I've never left any sort of feedback like this on the internet before. I have no other card to play, T-Mobil scammed me (for no reason) and this was the only course of action I can take is to try and let the public know what happened to me. 

Omg the same thing is happening to me right now. I called them to see why my bill went up so high after the second month and they told me that  Because I applied for being a first responder, I didn't give them proof for it and that's why my bill went up. But I never said that I was a first responder. I called again and somebody told me a different reason. I was so confused so I called again and this time they told me a different reason ONCE AGAIN. then finally this lady explains to me how I did not get the promotion because the phone is NOT free it's only $700 off but they don't tell you that when you sign up for it. How is this legal????