Forum Discussion
lost phone at tmo grc fort worth, tx
New to T mobile since end of December 2022. Brand new iphone worked a week. Returned to TMO GRC on January 6th. UPS says delivered. Tmobile keeps saying there but hasn't been scanned into system. Now months later, many calls, nothing they can do. So, I am paying for a phone that was returned. Its someplace in that warehouse. This appears to be a problem for others too.
Exact same situation! There was terrible flooding at the time as well. Currently dealing with them. I was given the run around for 3 months saying they weren't sure what was going on. Called the first of April and all of a sudden they were found and completely water damaged. They want to give me 500. It isn't going to cut it. Currently working with BBB and now filing complaints with Texas and Arkansas attorney generals to see if anything can be done about this. I will let you know.
Funny, this is happening to me at this exact moment. UPS will not file a claim for me because I am not their customer or the creator of the return label. T-Mobile is the customer and refuses to file a claim. T-Mobile received the package on 3/25/24 per UPS, but T-Mobile is all the sudden on 5/3/24 saying that since they cannot find the package that they must have received an empty box. I am being charged $1430.29. I have been on a 3-way conference call with UPS and T-Mobile for an hour. UPS is asking for a phone number to the warehouse to file the claim and T-Mobile is refusing to provide on, claiming that there isn't a phone number. They are now in argument with each other that they are both providing me the incorrect information. T-Mobile just offered to cover half of the phone expense if I agree to pay the other half. I am not paying $715 for a phone that I do not have in my possession. T-Mobile is a multi-million dollar company and scamming their customers. I will be contacting an attorney, BBB and any other method that I can. Please tell me how your cases are resolved. Feel free to contact me at 502-817-2264.
