Forum Discussion
Representante de ventas engañoso
About six months ago I changed from AT&T to tmobile. Aside from the occasional no service...I've had a good time using them for my mobile provider, however if something sounds to good to be true,...
What have I said has led you to believe I don't understand what a down payment is? I realize a down payment is not an imaginary amount of money tmobile comes up with, I pay, and then it magically disappears. Whatever you are to tmoblie means very little to me at this point, I've accomplished what I set out to do via private message with a "tmobile" representative and I'm growing tired of you passive aggressively questioning my intelligence. I'm done with this conversation its exhausting repeating my point to someone who neither gets it nor is helpful in anyway. Thank you tmobile for acknowledging my concerns. For the time being I will remain a tmobile customer.
The same actually just happened to me today. The rep pearl told me in September that id be eligible in October. I went to the store and they told me that they saw her notes that guaranteed the 0 down and that she had confirmed this with me after checking my records. I actually had her triple check because this isnt the first time T-Mobile as screwed me over. Each time she confirmed and then stated that she would document it so I would have no issues when it was time to change. The reps in the store and in the phone said they were shockd. The phone rep said that he was sorry that I had been misinforme and offered me a $50 crediT. Obviously this didn't fly with me. He then wanted to pass me off to the loyalty departmen (which was closed). I'm very disappointed that I fell for this not once, but twice!!! I'm angry because T-Mobile reps that don't know what they are doing shouldn't be allowed to give information like this. Furthermore, I could have switched to Verizon and payed $150 down for the phone that I wanted and surrendered my spoty T-Mobile service instead! I am not a rich man, so the chance to upgrade for basically free is more than ideal. I am also a loyal man and believe that when you stick with a company they will reward you for it. I feel as if I'm being punished, and that is just not right! If they want to keep my business, they had better step, get it together and fix this or I'm walking right across the street to Verizon. We will see how this call from the loyalty department goes (if they call at all). Fingers crossed!
