Forum Discussion
Need Help! Refund for returned WiFi cellspot router after canceled account.
I canceled my T-Mobile Account in the month of September 2019 -October 2019 i got a return label kit to return wifi cell spot router -November I returned the WiFi cellspot router to T-mobile us...
My apologies this happened but I'm sure this can be cleared up. You can reach out to our Care or T-Force folks with this info and they can have this looked into further.
Now is the time it invoke the Fair Credit Billing Act. You may already have let it go too long. Send them a business-format letter explaining their error and why you don't owe them what they are asking and what you need them to do. Include details. Keep a copy. If this ever goes to a court or arbitration, the paper trail will be critical.
