Forum Discussion
No Love For Loyal Customers of 20+ Years?
I've been with T-Mobile since the company was VoiceStream. Granted, I did have a slight 1 year gap, I've loyal ever since. The reward for that? Nothing.
Why does T-Mobile not give a crap about long time, loyal customers? Why do only new customers get iPhone deals? Why do I have to add a new line to get a deal? I don't need/want to change my number or add an additional line that I'm not going to use just to get a "deal" on a phone. It actually ends up NOT being a deal at all if you factor in the cost of the unnecessary line.
A few weeks ago, I was duped into adding two lines, then told I could cancel the lines after 90 lines with no penalties. I was incorrectly told that I'd get the phones for super cheap with trade-in, only to find out that I was given incorrect info.
So, I'm back to square one: no deals for people like me who have been around forever. What's the point of being loyal when I can just move over to ATT for basically the same as what I'm paying now?
Does management actually care? Seems like they could give a s4!t and would rather lose a loyal customer than give them the same deal as new customers.
I’m super frustrated ...
I was a Tmobile customer long before when they were prepaid and called PrimeCo. I took my number with me no matter the phone company because that number was my number...What most of the world is not understanding is that Tmobile has monopolized the cell phone industry. I agree with gramps28. usually i buy my phones outright unlocked.
And honestly Tmobile really doesnt care
I recently inquired about my time with T-mobile and to my surprise it has been 24 years. I too was with a service that was acquired by T-mobile.. I read just this single stream of peoples" irritations about their time with T-mobile and thought maybe it is time to consider another carrier. BUT - there aren't many other services offering such good plans. It is a cell phone and that tech is on the manufacturer to do what you want it to do. It is what your pocketbook can afford in that respect. What I really care about is the quality of the data and its availability when I want to use it. I have been all over the world and to more than 40 states over the years. I have used T-mobile consistently with minimal disruption or signal issues. I think I pay a fair price compared to other carriers. I don't shop them any more because its the service I am most interested in and they are reliable. The other comments in the posts are device related and to that i say I agree. I have never gotten a free device I always buy out right to avoid certain things I think are loaded on the phones base line. I also hear the customer service complaint issues in this thread and I think that is something that would be very hard to beat at any company this day and age. I am not sure what everyone else does but, I don't require a lot of changes to my plan and in the rare event I need to contact customer support I go in person to a store.
Finally, my recommendation to T-mobile is to develop a tier system that does recognize loyal customers. It would require some work to really examine the customer base and the year brackets to accomplish such a tier system. There has to be a way even if it is a one time offer to say thank you for you loayalty.
Remember, ”you can please some of the people some of the time... but, not all of the people all of the time.”
Whats funny to me is that this is happening to me now. Im about to cancel my account this monday after 19 years of being with tmobile with 7 lines.started with voicestream!! And i was just about to make a business backup cellular network with tmobile for the agency i work for. Will not be doing that now. Tmobile doesnt give 2 shits about loyal customers who been with them forever. All they care about is new customers. They keep lying and lying and they could care less. But they will feel it when they lose enough of us. I already have an appointment with ATT this monday and i got my account number and transfer pin from tmobile.as much as Att sucks too they at least appreciate me as a loyal customer and god willing i will go be with them for another 19 years. You better step it up Tmobile
OK I have read these posts and I am a little confused. Why do a company have to treat a customer different if they are a long timer. Many of you shop at the same grocery store, or Walmart or home depot or gas station for your lifetime and you don't expect anything for your life time of shopping at these places, nor have you ever went to these places demanding anything extra for your years. Even tho you spend 10 times as much of your phone per month at these places. Even the electric company or gas company or water company you pay your bill to per month. Do you tell these company's to give you something extra for 15 or 20 years of using there services? It's a reason you have been with t-mobile for 15 or 20 years, and it's probably because you have seen what the other options are over the years and have realized you have a very good deal now and have had a very good deal since day 1.so why complain?
Denaliboi wrote:
OK I have read these posts and I am a little confused. Why do a company have to treat a customer different if they are a long timer. Many of you shop at the same grocery store, or Walmart or home depot or gas station for your lifetime and you don't expect anything for your life time of shopping at these places, nor have you ever went to these places demanding anything extra for your years. Even tho you spend 10 times as much of your phone per month at these places. Even the electric company or gas company or water company you pay your bill to per month. Do you tell these company's to give you something extra for 15 or 20 years of using there services? It's a reason you have been with t-mobile for 15 or 20 years, and it's probably because you have seen what the other options are over the years and have realized you have a very good deal now and have had a very good deal since day 1.so why complain?
You misunderstand the context. The dissatisfaction with the long term customers is they are not eligible for the massive discounts for new customers under their current plans. So to use your analogy with this context, how would feel if your grocery story was giving away $100 gift cards if it was your first time shopping there and when you as a 10 year+ supporter of the same grocery story got nothing.
