Forum Discussion
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Hello Everyone,
Is it normal for the customer service to not honor the deal when you order new phone?
I ordered new iPhone 15 with a deal, and when i received my bill i find out that the deal was no applied to my bill. I called customer service, and they apologize for the mistake and promise to correct the issue. to make long story short, i called many times until i spoke to the supervisor, who was extremely mean to me. She clearly said your deal was a mistake from the customer service and i can't honor that deal. Not sure if anyone had the same experience. Please let me know as i start getting sick of unreliable customer service.
Gracias.
Try reaching out to T-Mobile by sending them a DM on Facebook or Twitter. You will reach level 2 support from the start. Whether or not the deal can be applied or not, they would know and would be able to explain why if it can't be.
My experience with service providers is that if the deals are published online, they can't be denied as long as you kept up your end. Unfortunately if the deal is not published and you have nothing in writing, it is extremely difficult to get a deal honored. In fact if there's no written information, they can deny the deal ever existed.
I tell people all the time to make sure you read the deal, read all paperwork, read and document everything. If there's no documentation anywhere, you have no proof and not a leg to stand on
