On Us with AirPods promotion & rebates

Bobey4 wrote:

I too am confused at my bill from Tmobile now due to promotions and getting 1Phone 13's on them.  My daughter and I both got "FREE" iPhone 13 pro's back in September (paid the difference - sent in old phones) now our bill shows that we are making payments of ~ 30/month for these "Free" phones.  

 

We went to get the 3rd iPhone 13 pro on 12/27/21 and were to receive free AirPods ( we paid for them that day to get rebate after phone came in (it was on backorder).  Now we are paying for a 3rd iPhone 13 pro on bill and no code of Airpods and no free phones according to bill.  We spent hours at Tmobile _ the employees try to help but they have sheets and sheets of promos and can't keep track of them.  It is a Cluster.  

Please advise what to do - ripped off and Bill is out of control! 

You got off light. Try fixing your bill after trading in five: 1-iPhone7, 2-iPhone10R, 1-iPhoneX and 1-iPhone12. I also paid 'all the differences" and so on. They screwed the whole thing up soooo badly. That was Nov 2021, here it is March 2022 I still haven't received a correct/normal bill yet. I went from $119 a month NEVER HAD AN ISSUE FOR YEARS. To 5 different screwed up bills and amounts and attempted corrections in a row now. They messed it all up (and the AirPods debacle) and for the rep who set it all up and assured me MANY TIMES everything was going to come out just right they charged me a representative helper fee of $30 PER PHONE!

Aimk wrote:

Verdeyellowtail wrote:

Thanks Cfowler88 that code worked perfectly.  Now I'm waiting for my virtual credit card.  The status on the promotion web site reads:

 

ID de rastreo: NCLR-7439-5755
Fecha de solicitud: 12/23/2021

Información de recompensa

Tipo de recompensa: Tarjeta virtual prepagada
Estado: Recibido

This leads me to believe I've received the Virtual card but I have not found it in e-mail or text.  Can someone tell me if this is still pending or if the Prepaid card is out there in the ether? Gracias,

I don't mind getting a rebate with these virtual debit cards.  They work to pay most bills or by something from whoever you shop with online. 

Gracias

I am having the same issue…says received but haven't received any refund or virtual prepaid card. I tried chatting with a T-Mobile representative but they were unable to help me. Did you ever find out where the "virtual rebate card" is

Me too. Says received but don't see it. You even choose add to wallet I believe. Looking for it in my iPhone wallet, T-Mobile account, and email…nothing. Also, got booted out of my $1000 migration offer. Forever screwed by cellphone company again. Sprint was just as bad. 

Im on the phone with them now trying to figure this out. I too was under the assumption that all i had to do was wait for my rebate and they would handle it. I wasnt told about a promo code at the time of purchase either. The store i go to is brutal. Its like ClUb T-Mobile in there, a hang out. The girl didnt even set up the insurance on my phone when i told her i wanted it so i ended up getting apple care.Thankfully the girl im on the phone with is helpful. Got to say im glad i found this thread because i directed her to it and now she sees that i indeed got my phone during this promotion. Just hope there was no time limit to when you have to claim….None of our faults. Dont know why we weren't told about the promo code.

The lady i got was really good. Unfortunately, i didnt make the promo code but she adjusted my bill for the next 4 months of 20 bucks. So i basically paid for these in full minus the 8 bucks…. God that new haven store is garbage bunch of clowns Tik Toking