Forum Discussion
Oops we hit a snag/upgrade online
I've been trying to upgrade my phone online for several weeks, but the system keeps popping up the "OOPS! WE HIT A SNAG" dialog box. I don't want to go into a store to purchase my phone because they ...
Have you tried giving Customer Care a call to see if they can process the upgrade for you? There is a fee for that though. Ask them before and make sure they agree to waive the support chargedue to the issues with the website before you agree to the upgrade though.
