Forum Discussion

Mattyg's avatar
Mattyg
Network Novice
Hace 3 meses

Ordered phones online, cant create account.

Hey there, I recently ordered 3 phones online. Before the phones arrived I thought I'd create an account and get myself familiar with their app and website.

 

It's asking for a phone number. Just says number not found. Also anyone else have any experience on what I do when I get the phones? It's going to have numbers ported over from att. I thought it was weird it didn't ask me for account number and transfer pin. 

 

Just wondering how easy or difficult it will be once phones arrive.

 

Thanks in advance 

  • syaoran's avatar
    syaoran
    Transmission Titan

    When you transfer over your numbers from AT&T or sign up for a new lone without porting.  You will then receive an account number, which will be tied to the line(s) you have service with T-Mobile.