Forum Discussion
Overcharged every month, how do I get this resolved?
I'm on a trade in promotion for two phones, but every month they add a charge for one of my phones. I've been overcharged every month for the last 4-5 months and every month I call in to get the cred...
EVERY MONTH for a year I am overcharged for them failing to give me my promotional credit. Due to this, I eventually turned off autopay which adds another $10 a month. Then when they do give me credit, they'll apply it to the next bill…. So I refuse to pay the wrong and just before it's shut off I call again and tell them fix what I CURRENTLY owe, not credit next month. When I first got the phone they put my number down twice and were billing me 2x for the same phone. They always say they fixed it but never do. I am calling one more time and if it is not resolved I will be taking legal action - this is unacceptable.
