Forum Discussion
Assurant return concern
I have heard about this happening to a lot of people, unfortunately I saw all the stories *after* I filed a claim. I will soon have to mail my damaged phone back. I contacted T-Force and they sai...
I haven't had to ship a phone back but normally it's done with UPS or FedEx. Both of them have the option to get a receipt and tracking numbers for items you ship so you know when it's delivered.
Like many others, I returned a phone 2 Assurant in their return envelope. I found it kinda flimsy, so I reinforced it w/ extra tape. This return envelope was stamped thru USPS, & not UPS or FedEx. I received a bunch of text mssgs from Assurant saying that they REQUIRE me 2 mail back phone, then nothing- I assumed the Mail System was slowed by COVID 19, but they eventually received the package...3 months later, I see that T- Mobile is billing me 4 the phone I already sent back. They connected me 2 an Assurant Rep. who told me, like many of U that they received the envelope, but it was empty(???) I spoke w/ Rep. who only told me they couldn't do anything- I was liable 4 the phone. After reading several complaints that sounded like my EXACT issue, I contacted the Postal Service's Fraud Division 2 start an investigation. I took USPS's results back 2 Assurant, this time speaking w/ a Supervisor. I wanted 2 SHOW Due Diligence on my part, & I cited the complaints logged Here 2 make my Case. They R currently investigating, but I REFUSE 2 pay 4 a phone that I don't possess.
*Assurant Supervisor wouldn't admit or deny 3rd Party negligence @ the Pennsylvania Warehouse, so stay on them!
-Good Luck Everyone!
