Forum Discussion
Assurant return concern
I have heard about this happening to a lot of people, unfortunately I saw all the stories *after* I filed a claim. I will soon have to mail my damaged phone back. I contacted T-Force and they sai...
I haven't had to ship a phone back but normally it's done with UPS or FedEx. Both of them have the option to get a receipt and tracking numbers for items you ship so you know when it's delivered.
I am currently dealing with this situation. I returned my phone via the package through USPS in the Dropbox like it was specified. I have done this previously and never had any issues. Not this time! Nothing but a headache. I was told by Assurant that my package was received opened. I called and talked with a T-Mobile specialist and they said I would not be charged for the device since this is an ongoing investigation. Then I got charged for the device. I have not paid it and I've been working with a different specialist. We've contacted the warehouse and spoke with someone and as they were investigating it, mysteriously they hung up. I have contacted the local USPS where it was dropped off and they said to contact UPS or FedEx as they don't have the tracking data for it although I have a tracking number that says my package was delivered. I have filed a stolen merchandise report with USPS as well and have heard no response for at least two weeks. I am so confused as to what my next steps should be because I am not paying $500 for a phone that I returned. I will also be involved gladly take part in this lawsuit because the fact that so many phones are going missing from the company itself is ridiculous. I feel like some sort of fraud it going on. Any advice please?!
