Forum Discussion
Assurant return concern
I have heard about this happening to a lot of people, unfortunately I saw all the stories *after* I filed a claim. I will soon have to mail my damaged phone back. I contacted T-Force and they sai...
I haven't had to ship a phone back but normally it's done with UPS or FedEx. Both of them have the option to get a receipt and tracking numbers for items you ship so you know when it's delivered.
I'm definitely in on that as well. I put mine in a drop box outside of the post office. A month later I start getting letters saying they have not received my phone. I figured it was delayed because of covid. I experienced this figured delay with some shoes I bought online and had to return. It took them about a month to get back to the company I had bought them from. But that is not the case with my phone. And now I have a $500 charge on my bill. I went to the post office and spoke to the manager about it and she wasn't much help. She just told me to go online and do a lost package request.The assurant customer service dont do much of anything as well. I'm sure whoever emptied the drop box probably just stole my phone. There is no tracking info for it at all. I've been with this company for over a decade and have been very pleased with them up to this point. 'm sure this situation is not going to be resolved easily but there is no way in hell I'll be paying for a phone i don't have!!!
