Forum Discussion
Assurant return concern
I have heard about this happening to a lot of people, unfortunately I saw all the stories *after* I filed a claim. I will soon have to mail my damaged phone back. I contacted T-Force and they sai...
I haven't had to ship a phone back but normally it's done with UPS or FedEx. Both of them have the option to get a receipt and tracking numbers for items you ship so you know when it's delivered.
Sent my phone back, taped up. Placed in USPS Dropbox. Now getting mail notices they haven't received the device. 1 call a week ago, said it arrived in the warehouse no issues. This week, another notice. So I called. Package was empty. Sounds like Assurant is defrauding people. Filing a BBB claim and possibly one with the FCC. Since there are others with this issue, this seems a common occurrence. I have returned devices in the past no issues. I was told I need to find the phone?!! It could be anywhere. I am supposed to trust mail and warehouse workers. What, they think I mail empty packages for free phones?. Filing formal complaints. We don't need to be bullied. Shame on Assurant and T Mobile.
