Forum Discussion
Billing cycle = 1day
- Hace 6 años
Spoke to a supervisor at 1800TMOBILE. T-Mobile uses a billed current system. The bill payment is due durante your current cycle each month for 'post paid'. For example, if my billing period starts on the 4th of each month, my payment for the current cycle is due 10 days before that period expires. The date on the first bill only shows the original days before the cycle. She stated that the first bill is generally incorrect. Starting with my next bill (and after the system will have caught up), it will reflect the correct cycle that I am in such that the bill due in April on the 25th (my second cycle) will reflect the billing period as 04April19 - 04May19.
I will watch the next bill. If that is how it appears, then it would seem the first bill confuses their system and that should be fixed.
As a side note, the customer care was very good in this particular instance.
So, I was with T-Mobile Commercial client with 10 lines for a few months, did not like the service at all, so decide to move on with other provider. Final bill was whatever they charge me for equipment plus a full month of service. My billing cycle was from 1st to 31st. I close the account on the 1st and was charge full month. Called customer service and the magic happen. Customer rep and Supervisor said bill was correct, "we are sorry but your bill is correct because T-Mobile billing system cycle starts on the 1st. You most close the account on the day before". I will pay the balance but I will never ever do business with T-Mobile again. No wonder everyone was telling me, "DO NOT USE T-MOBILE" but, did learned the hard way. Thank you folks
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