Forum Discussion
No Love For Loyal Customers of 20+ Years?
I've been with T-Mobile since the company was VoiceStream. Granted, I did have a slight 1 year gap, I've loyal ever since. The reward for that? Nothing. Why does T-Mobile not give a crap about lo...
I was a Tmobile customer long before when they were prepaid and called PrimeCo. I took my number with me no matter the phone company because that number was my number...What most of the world is not understanding is that Tmobile has monopolized the cell phone industry. I agree with gramps28. usually i buy my phones outright unlocked.
And honestly Tmobile really doesnt care
magenta6879627 wrote:t-mobile does not care any more. I have been with this company for 17 years. I have a phone that does not work properly and asked them to give an upgrade phone that does the daily calls and apps ….they giving me hard time, after many days and hours on the phone, their manager who is extremely unaware of promotions or options, say you have to pay over $600 for a phone, or wait until chrismas , may be there is a promo at that time, or just go with another company!!!
Is that what T mobile does about 17 years loyalty?. we asked them...even tried to reach the CEO….the answer was : we do not care!!!
conclution: perhaps tell everyone about this experience and pack our bags to leave and go with another company who is more decent than T mobile.
This has been really helpful. And have had similar experience. I have a really good deal at Verizon, but because I've been with T-Mobile for 18 years, it feels a shame to leave. I'm gonna look into AT&T and see what they offer. I know Verizon will beat out on the deal, but AT&T might be more reliable. I'm pretty disheartened by them not caring for their long time customers. I guess it isn't what it use to be.
