Forum Discussion
Trade-In iPhone Promo - Did not receive what was promised
On 12/17/20 I went into the retail store. Associate told me they were having a trade-in promotion. It's the 2020 Apple Trade P28 promotion. I asked her how much credit I would receive if I traded in ...
I traded in an iPhone 6 and iPhone 7 on two iPhone 12 minis. I was told as a Sprint customer switching to T-Mobile I would get a $730 credit on my account for the trade ins. I have not received the credit. I have attempted to correct this issue with Customer Care. After four phone calls totaling 3 hours 52 minutes, I was told I was not eligible for the promo since I did not add a line. This is the first time I am hearing about this add a line. This is ridiculous! T-Mobile should stand behind the promos that the stores offer.
I will now have to pay for both of my iPhones and will be leaving T-Mobile.
