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melsaywhat's avatar
melsaywhat
Newbie Caller
Hace 3 años

Visual Voicemail "detected a new SIM card"

I've had my phone for over 7 months now and every time I try to log into Visual Voicemail I get the following message "We have detected a new SIM card and are confirming your account status. Please c...
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Nkgassert's avatar
Nkgassert
Newbie Caller
Hace 3 años
jhewgley wrote:

I have been having the same issue after getting a new Samsung Galaxy S22 this week to replace my lost Samsung Galaxy S10. 

I fixed this on my phone by doing the following (in order): 

  1. Be sure the Visual Voicemail App is closed. 

  2. Settings>App settings>visual voicemail>Storage, Clear Data

  3. Settings>App settings>visual voicemail>Permissions, enable all permissions. I granted all permissions.  Perhaps they are not all needed but I have not gone back to see if any of them can be removed without upsetting Visual Voicemail again.

Sadly it only works until the app is closed then the process needs redone ahaom. Best fix thus far!!