Forum Discussion
We can’t add a phone to your plan online alert
I went to www.tmobile.com and I logged in successfully. From there I navigated to https://my.t-mobile.com/purchase/device-intent and that's when I was told that I could not add a line to my acco...
The app gives me a longer error. I spoke to T-Mobile Support last night and we had issues changing my PIN we eventually got it fixed but they experienced issues with finding my info such as my email even though on my end I see it on my profile.
ngLo sentimos, no podemos procesar esta solicitud por Internet ya que se requieren cambios adicionales en tu cuenta. No te preocupes, uno de nuestros expertos te ayudará con gusto. Para completar esta solicitud, comunícate con Servicio al Cliente llamando al 1-800-937-8997 o marcando 611 en tu teléfono de T-Mobile.
I get the same error trying to add a new line. And well I have phone anxiety, which means making me call in to add a line results in me not added a line. I'm actually about to transfer my service elsewhere just so I can get a line added without making any calls. It's a shame because I have a family of 5 that all wants a phone on my tmobile account, so instead gaining 4 new customers they are going to lose one.
