T-Mobile Bait and Switch scam on December 2021 "Free" upgrade to IPhone13 + airpods

September 2022 Another 800.00 credit deception. I also switched from ATT to T-Mobile as a result of being told by 2 different salesman in the store that I would receive a payment per month that would offset the cost of the new phone with an equal credit to the payment resulting in no cost for the new phone. So I got the number required with a deadline to transfer my old number to T-Mobile and the first sales rep told me that they would pay off the balance of the 250.00 on my phone and come in on Friday and she would in addition get me a credit for the 250.00 in the form of a gift card. I ask her 3 times if she was sure that was correct and that I would pay off the balance on my old phone to make sure. No we will pay the balance. After seeing that the balance was not paid off with only one day before my deadline to lose my old phone number I went in to the store and was told again about the 800.00 credit and we don't pay of balances on phone contracts and as a result the only alternative in the time remaining was to trade in the old phone buy the new one with no cost after offsetting payments. To make a long story short after sitting in the store for more than an hour I walked out with a new phone after trading in my old phone in perfect condition with a 10.00 dollar payment for 24 months over the cost of the offsetting payments. 

Do not trade in your phone like I did. Mine was in mint condition they approved me for $800 value but now they are charging me full price for a new one? WTF, they also threw in a google watch and said it was free but then added a line for it so Im paying $29 for the line and charged me full price for the watch? WTF so my first bill was over $400, and now Im paying $200 that's $100 more than I paid with CC. They have the stores scaming people left and right and lying to customers to get commission. Do not switch to T mobile

Report the bait and switch issue to the Attorney General in the state of the store that you bought your your phone in. If you made your purchase online, then report them to the Attorney General of the state that you live in. Keep any documentation that provides support of the bait and switch. 

They also lied to me. I'm paying 3 phones right now. They told me  to buy one and get 2 phones free. Any advice on how to resolve this huge  issue? 

We were also lied to! My husband was told he had to get a phone (free 5g phone ) for the service to work…funny thing is his phone stays in 4G.. we just noticed on our bill we are being charged for the "free" phone!!! we was with boost.. kept getting messages from T-Mobile saying we had to switch or we would loose service!  We used to pay 85$ a month through boost.. we now pay 100$ through T-Mobile!! The service is horrible!! We get the lost call crap all the time! Hard to get phone to dial out!  For the people saying read the small print.. I shouldn't have to .. when I have T-Mobile representative tell me it's a free phone …there shouldn't be any fine print crap! My husband aunt was also lied to.. she's going through the same as us! About ready to just cut ties and take the loss and go with someone else! 

SDLend wrote:

We too have been a victim of the bait and switch.  It all started in Nov. 2021 when Sprint was pushing us to upgrade a phone that was still 3G.  We ended up migrating our lines to T-Mobile after 17 years with Sprint.  We traded 2 iPhone XR's and an iPhone7.  We paid the taxes and another $200 to make up for the iPhone7 being of lesser trade in value.  6 months later we are still trying to resolve the bill.  They keep telling us that the promo we were given wasn't available - even though the in-store mgr confirmed it.  They actually owe us a credit, but have suspended our business lines twice because of billing errors on their end.   Long story short - let's start a class action lawsuit.  I started one before against Gateway computers (successfully) and am ready to do it again.  These companies act with impunity and need to realize that as customers we have options - one of them to hit them in the pocket book.  I truly think they make it so difficult that people eventually give up.  If anyone is interested in joining a class action, post something on here and I will create a site for us connect.

Same EXACT SAME THING HERE IN PHILLY!  Traded in phone, had to pay around 200, For taxes line set up etc. Then they're telling me I have a $10-$20 phone payment each month? I did not finance anything it was "free on us" there was nothing free if I have Apple support for a year why am I paying another $18 for  

Apple support also. 

You actually can make a complaint there are several, if you go to ACP. You were able to directly make a complaint through the FCC and broadband service. There are several hundred thousand right now just for this year for tmobile. They have placed me on the wrong billing amount 4 months  separate occasions. Also I was never able to get my Apple TV subscription yes I'm complaining about that too. But worst of all is my service is such shit. Drop calls never ever had so many spam calls in my life as with this service. People telling me that they're going to fix my phone issues, just let on to re-explain what the problem is after they finally read the months of weekly notes, I did not get the right phone on the promotion, because they were a  ordered" but the phone that I got was still a free promotion. It was not I'm paying monthly for the same exact phone I gave them. Disgusted is a very simple word, they are typical trash cell carrier of America. Boost mobile has better qualifications in these dudes

I have been a victim of similar scam from Sprint/T-Mobile. I returned my kid's XS in excellent condition to Sprint who got acquired by T-Mobile during this season, and yet to receive billing credit. Every time I talk to someone they acknowledge and promise credits, but no real results.

i too became part of this. i clearly remember seeing that if i switch i would get 24 months credit of 50dollars for getting the s22 ultra i know because it made sense since it would 0 out the 50dollar equipment fee making the phone essentially free. first thing i notice it wasnt mention anywhere in the contract however i did read that we (ALL OF US WAIVE OUR RIGHTS TO SUE THEM AS A CLASS ACTION) so thats that. patetic that now that they merge with sprint they would go this low in their promise no wonder they added on their website page FULL TRANSPERANCY and ITS OUR PROMISE yeah things to make you lower your guard. i called and called they always tell me the same thing oh we never had that promotion it must have been with some other carrier B&&%$ please i know what i saw and the only reason i went for it its because of the credit that would zero it out so i got two phones now im on the hook for $2200 plus the initial fees and taxes. been customer since 2014 and they didnt care they are much bigger now with that union it seems they dont care anymore they are too big to fail. well i guess collections it is. i have a better fighting chance against collection agencies since i did not have a contract with them. “””awe thank you mr collector for paying that debt i really apreciate you for doing that.   its been a very difficult year. however  you and i dont have any contract that says i need to pay you. 

Same thing here.  Traded 3 phones.  2 were Sprint Leases (apparently I was to receive credit for them).  One was owned outright.  They gave me credit for the 2 Sprint Leases, but they deleted my promotion on the non leased phone after 2 billing periods claiming the phone was not traded in.  Then they acknowledged it was lost but told me they need to investigate it before re-enrolling me?  Why am I accountable when they lost the phone?

When I received my 3 new iphones via mail, I called and asked for instructions on returning my handsets for the promotion.  They said - "it's simple - just take it down to a local Tmobile Store".  I figured that is great.  Frankly - I suspect they use this as a way to claim a customer never turned in a device.  That's awful and unethical.  Maybe their store associate pocketed it.  Who knows.  That is on them for having a poor system for accountability.  I suppose I should only handle things through services that are traceable like Fedex from now on.

If anyone finds a lawyer willing to take on this unethical behavior, I’m happy to enjoin a class action suit if there is a benefit.

Same here I paid the amount owed less the credit so the phone would be paid off , yet they are still trying to charge me after disqualifying me as a change of plan (thety  changed without my knowledge) scammers lets sue them.  If any one wants to join me im in So California email me at Bondocean69@gmail.com.  They also screwed me around on a free line, which I will add, so lets see how a judge will do with this lie...T Mobile is a Bull sh_T company…..