T-Mobile Bait and Switch scam on December 2021 "Free" upgrade to IPhone13 + airpods

Problem completely resolved by filing a complaint with the Better Business Bureau!! All my money back… NEVER would have happened without their help!!! Only way to go!!! 

Same type thing happened to me. Has anyone found more information or a lawyer? Please share

CROOKED

SHADY

UNSCRUPULOUS

BAIT AND SWITCH

There's surely got to be lawyers looking into this.  I've documented EVERYTHING thoroughly.  Their advertisements, their offers, their representatives and their supervisors, and the verbal offers.  Bait and switch is absolutely going on.  No integrity.  Luckily I didn't fall for their bs.  I work too hard for my money T-Mobile, for you to STEAL IT.  I was with Sprint for over 22 years.  In less than a year, T-Mobile ran me off with their borderline fraudulent sales practices.  T-Mobile, admit your promotions are wrong, rescind them, and treat your customers that haven't left with some dignity.  So disrespectful for you to deceive your customers like you are doing.  STRAIGHT UP LYING!

I would very much be open to speaking to several of the folks here in this thread.  I opened my very first ever TMobile account 5 days ago planning on taking advantage of the "free motorola razr plus" promotion for switching to TMobile.  The entire experience has been a headache from the time I ported my number into TMobile.  We did do a test call in the store before I left and everything appeared to be working...and my new phone had been ordered for delivery in 3 to 5 business days...or so I believed.  by the time I returned home 20 minutes later I could no longer make or receive calls, or send text messages.  I called customer service and they explained that my account has been "suspended"...but could not tell me why...and immediately un-suspended it.  Three days later when my new phone had still not shipped I called again and was assured that the phone would ship that day.  The following morning I received a text message stating that my order had been cancelled because I failed to electronically sign the purchase agreement that was emailed to me...I had not received such an agreement.  I called once again and it was explained to me that because the order had been cancelled we had to "start over".  Quite frankly I should have walked away at that point...but I wanted a "free motorola razr plus"...so what the hell..I thought..lets do this again.  At the end of the process I was emailed the agreement to e-sign.  What they sent me was a contract that stated I was purchasing the phone for $999 and would be billed at $34 per month for 24 months. I naturally refused to sign the agreement and asked for a document stating that the phone was free….but strangely that document could not be produced.  I was assured that my account had been noted and I was part of the free phone promotion...and I should just sign the document and trust them.  At that point I asked for my account number and temporary pin so I could port my number back to Verizon immediately.  I was given this information and I ended the call.  17 minutes later I received a call from "Kim" a supervisor who wanted to resolve my concerns and retain me as a TMobile customer.  Not really sure why...but I gave her 24 hours to look into the matter and get back to me.  That got me to doing some googling and I landed here….This whole thing does not smell right to me...and it seems to happen way to often….and while I find it hard to wrap my brain around how messed up they have come across to me….it is even more bizzarre that it seems to happen quite frequently.  These folks have some serious operational issues and disconnects and should be set straight.  Often times seriously ridiculous fines can help a company pull their head out of their behind and fix things.  The only reason I have given "Kim" 24 hours is that I have not yet given them any money...and I want that phone.  Frankly I hold little hope that they will retain me as a customer….but we will see.  I do not want to share personal contact info in this public forum but if anyone out there wants to pursue their issues further...please comment here and we can determine the best way to communicate.  Whether it be a marketing ploy with bait and switch built in….or just blatant operational ignorance….I think we can all agree these folks have issues and need to fix them.  I most definitely will be following up closely on my own transaction with TMobile...but the term "class action" has been mentioned a couple times in this thread (on their very own site)...and such a suit would definitely have more traction when it comes to looking into how these folks are doing business...intended or not.  

Same thing happened to us on a upgrade, after being with TMobile 22 years. Sent in two perfectly good phones (we simply needed more RAM) and was promised $650 credit, but it never came through, even after repeated calls. Rep on phone to set up the deal was in Jamaica. The rep who pretended she was going to fix it was in Philippines. Local store said they could not do the deal as they were franchise, not corporate, etc. Will never trust TM again, or do anything via phone with them, will never use them to upgrade a phone, now that I know they are mere predators. I hate the company escapes criminal liability as all those who pull off these deals need to go to jail pronto. Kinda need a godfather to have a nice little talk with the CEO. Where is the FBI and where are state's Attorney Generals>

Same here I paid the amount owed less the credit so the phone would be paid off , yet they are still trying to charge me after disqualifying me as a change of plan (thety  changed without my knowledge) scammers lets sue them.  If any one wants to join me im in So California email me at Bondocean69@gmail.com.  They also screwed me around on a free line, which I will add, so lets see how a judge will do with this lie...T Mobile is a Bull sh_T company…..

Same thing here.  Traded 3 phones.  2 were Sprint Leases (apparently I was to receive credit for them).  One was owned outright.  They gave me credit for the 2 Sprint Leases, but they deleted my promotion on the non leased phone after 2 billing periods claiming the phone was not traded in.  Then they acknowledged it was lost but told me they need to investigate it before re-enrolling me?  Why am I accountable when they lost the phone?

When I received my 3 new iphones via mail, I called and asked for instructions on returning my handsets for the promotion.  They said - "it's simple - just take it down to a local Tmobile Store".  I figured that is great.  Frankly - I suspect they use this as a way to claim a customer never turned in a device.  That's awful and unethical.  Maybe their store associate pocketed it.  Who knows.  That is on them for having a poor system for accountability.  I suppose I should only handle things through services that are traceable like Fedex from now on.

If anyone finds a lawyer willing to take on this unethical behavior, I’m happy to enjoin a class action suit if there is a benefit.

i too became part of this. i clearly remember seeing that if i switch i would get 24 months credit of 50dollars for getting the s22 ultra i know because it made sense since it would 0 out the 50dollar equipment fee making the phone essentially free. first thing i notice it wasnt mention anywhere in the contract however i did read that we (ALL OF US WAIVE OUR RIGHTS TO SUE THEM AS A CLASS ACTION) so thats that. patetic that now that they merge with sprint they would go this low in their promise no wonder they added on their website page FULL TRANSPERANCY and ITS OUR PROMISE yeah things to make you lower your guard. i called and called they always tell me the same thing oh we never had that promotion it must have been with some other carrier B&&%$ please i know what i saw and the only reason i went for it its because of the credit that would zero it out so i got two phones now im on the hook for $2200 plus the initial fees and taxes. been customer since 2014 and they didnt care they are much bigger now with that union it seems they dont care anymore they are too big to fail. well i guess collections it is. i have a better fighting chance against collection agencies since i did not have a contract with them. “””awe thank you mr collector for paying that debt i really apreciate you for doing that.   its been a very difficult year. however  you and i dont have any contract that says i need to pay you. 

I have been a victim of similar scam from Sprint/T-Mobile. I returned my kid's XS in excellent condition to Sprint who got acquired by T-Mobile during this season, and yet to receive billing credit. Every time I talk to someone they acknowledge and promise credits, but no real results.

SDLend wrote:

We too have been a victim of the bait and switch.  It all started in Nov. 2021 when Sprint was pushing us to upgrade a phone that was still 3G.  We ended up migrating our lines to T-Mobile after 17 years with Sprint.  We traded 2 iPhone XR's and an iPhone7.  We paid the taxes and another $200 to make up for the iPhone7 being of lesser trade in value.  6 months later we are still trying to resolve the bill.  They keep telling us that the promo we were given wasn't available - even though the in-store mgr confirmed it.  They actually owe us a credit, but have suspended our business lines twice because of billing errors on their end.   Long story short - let's start a class action lawsuit.  I started one before against Gateway computers (successfully) and am ready to do it again.  These companies act with impunity and need to realize that as customers we have options - one of them to hit them in the pocket book.  I truly think they make it so difficult that people eventually give up.  If anyone is interested in joining a class action, post something on here and I will create a site for us connect.

Same EXACT SAME THING HERE IN PHILLY!  Traded in phone, had to pay around 200, For taxes line set up etc. Then they're telling me I have a $10-$20 phone payment each month? I did not finance anything it was "free on us" there was nothing free if I have Apple support for a year why am I paying another $18 for  

Apple support also. 

You actually can make a complaint there are several, if you go to ACP. You were able to directly make a complaint through the FCC and broadband service. There are several hundred thousand right now just for this year for tmobile. They have placed me on the wrong billing amount 4 months  separate occasions. Also I was never able to get my Apple TV subscription yes I'm complaining about that too. But worst of all is my service is such shit. Drop calls never ever had so many spam calls in my life as with this service. People telling me that they're going to fix my phone issues, just let on to re-explain what the problem is after they finally read the months of weekly notes, I did not get the right phone on the promotion, because they were a  ordered" but the phone that I got was still a free promotion. It was not I'm paying monthly for the same exact phone I gave them. Disgusted is a very simple word, they are typical trash cell carrier of America. Boost mobile has better qualifications in these dudes