Forum Discussion
T-Mobile Charging me after cancellation!
Hello, I previously had cell phone service with T-mobile and we cancelled it and switched to ATT in September 2021 because we never had good service anywhere. My last bill was autopaid in September and never received any letter from T-Mobile. However, I received a letter from a debt collector named Convergent dated 1/10/22 for T-Mobile for $623.91. Then, I received a Final Notice letter from T-Mobile dated 1/20/22 saying that I owe $623.91. I called the debt collector and they said T-Mobile pulled the account from them. Then I received a letter from a different debt collector named Frontline Asset Strategies for the amount of $1,710.41. I disputed it with Frontline. T-Mobile has been charging me monthly for service that I cancelled in September 2021. How can they charge me for service that I don't even have? How can they try to send it to a debt collector, pull it back from them and send a different amount to a different debt collector before trying to contact me? I will proceed with a lawsuit if this account is not cleared to a $0 balance and cleared, as I have read online many multiple complaints of T-Mobile doing this to other customers. Gracias.
Adwy wrote:
I mean even if it was in the service agreement, when customer service tells you you will have internet until the 15th you'd expect for it to work until the 15th. Not the 1st. Also, locking someone out of their online account where they have all their bills and payment history, is REALLY BAD practice. That's also where the service agreement would have been stored but OHP can't review that because I can't get into my account or be given any information on my account by T-Mobile reps. But to be honest, I doubt those little bits of info are actually in the service agreement.
She may have read the dates wrong… She may have told you the ending of the billing cycle and not use cycle. You can request the data sent to you. You want it emailed, but they don't do email and hard copies are king even in legal terms.
The same thing happened to my husband. They sent him a bill after he canceled home internet service and sent the equipment back within the 15-day trial period. He was also locked out out his account. When he canceled, they did not turn off autopay and charged him $60. He filed a dispute with his bank and the charge was permanently reversed. I don't understand being charged after canceling within the trial period and sending the equipment back within the trial period. The sent him a final bill after the payment was reversed. So, if this is legit, why would the bank reverse the charges? Makes absolutely no sense!
