T-Mobile Customer Service did a fantastic job!

First concern, trying to get a family member as an authorized user on the account has been a nightmare. Multiple calls and attempts have been difficult. After being on the phone for 30 minutes they reluctantly added a $10 credit to my account but this was after I was told multiple times they couldn't help me for the inconvenience.

Second concern, my spouse is a veteran and I requested the military discount on my account. I was informed that the military discount is only applied to certain plans. This is unfortunate that veteran's/active duty/dependents are not supported by T-Mobile. 

I have had an account with this company (previously with Sprint which was transferred to T-Mobile) for 18 years. The quality of customer service is poor and unacceptable at T-Mobile. I haven't been happy with this company since the merge. 

Interesting that T-Mobile is not BBB accredited...

Where do I begin, I've been dealing with this issue since April. Finally spoke with a knowledgeable person by the name of SheRell. When I tell you this young lady knew her stuff. Very patient and willing to help she went over and beyond to get my situation fixed correctly. Wondering why the first 2 times I had this problem it was just swept under the rug.But it's fixed now and I'm very pleased. Tmobile needs more knowledgeable people like her. I even suggested that she apply for a training position to help others. Thanks SheRell for all your help..

T-Mobile is the worst company ever I have been lied to and withheld the truth so many different times and I left a company because they did the same thing. I was told when I first got with T-Mobile and got service that I would have service at my house and that my Apple Watch would be paid off with a promotion but I was lied too. Again later in the future I wanted to upgrade my lines and was no problem but then I was trying to pay my phone bill and when I was trying to pay it, my bill was doubled of what I owed. As they told me that because I didn't future date my bill (which is what I told the lady to do) I had to pay that amount. Which I was never told anything about this until I called about my bill. Now after that I was told on multiple occasions that I would have more time to pay my bill because of this situation and now my phones are shut off because of all this. So if you're thinking about switching with T-Mobile. Don't because all they will do is rip you off and lie. Spend your money somewhere else. 

The company does not value its customers as they claim. They treated me like sh*t after been with them for over a decade. The insurance company they use (Assurant) is equally a fraud. They claimed not to receive my old damaged cell phone I sent back to them during a claim. They were charging me $1,100 for the no-good cell phone. Is this how phone and insurance companies suppose to conduct business with their loyal customer? I am going to file against them and switch carrier. 

@jefftexter,

That is some great advice, and the template you provided is very well written. I'd like to add that T-Force is a great resource for customers having problems. They can be reached on Twitter and Facebook. Plus it's easier to multitask with when you send a DM and doesn't take up a lot of time!

HTGHTG

Recursos:

• T-Mobile Help (@TMobileHelp) | Twitter
• T-Mobile - Home | Facebook

Hola There,

Just wanted to compliment your staff at the Santee T-Mobile Office, especially John, Brittney and Jason. John helped me pick the correct phone, STylo6. I felt John was sincere in his help finding something I could afford and a great phone. 

I was having problems with it connecting to my car, that’s where Brittney comes in and Jason. 

They were all confident, kind and helpful. I'm 68 years old and have talked to many customer service individuals over the years and it's so refreshing to get sincere and positive individuals who want to solve problems. 

Gracias.

Connie Wood

619-846-4311

Thanks so much for posting this. There are avenues to complain - but what about giving credit to outstanding employee. Such was a young retail manager of the the T-Mobile at 8204 Tryon Woods Dr Ste 119, Cary, NC 27518. Her name was Astrid - she was professional and patient and fixed my problem right on the spot (unlike the rap star who I had encountered for the second - who frankly I had no idea what he was hired for). This young woman deserves to be recognized and promoted or rewarded in some manner. So few employees give a damn about customers. This woman was pro. And that Mr. CEO is what a customer sees when they do business with you. Don't forget that.

I was upgrading my phone plan.i didn't have a pin for the account so this representative help me so much.His name is Rollen he helped me upgrade and helped me with wonderful customer service.He is amazing and I believe he should get some  recognition for his amazing work.15/10 customer service.out of all the people I talked to he took his time and helped me and got what I needed done with no hesitation.thank you so much have a wonderful day.

So I haven't had the time to sit down and write this review and I finally do after two months. I went to the location in Garden in State Plaza in Paramus New Jersey and the gentleman who helped me named Lenny T. Was so amazing he had so much patience and really spent hours helping me. He was so kind under my stressful circumstances he truly was amazing and I'll never forget the time he spent helping me. He definitely needs a promotion or a raise so he can influence his own team by developing them into mini Lennys !! I never write reviews but he definitely needs some recognition! Thank you Lenny !

So Sunday 10/03 I received excellent customer service from the North Columbus GA TMobile store. I never write reviews but I have to say something nice about Martin. He has helped me several times including when I first opened an account. He never seemed annoyed with my or my mother's indecisiveness every time he's assisted us. Never once rushed us. Yesterday when attempted to help me and my son with an iPhone issue he didn't once make me feel like we were worrying him 10 min before closing. I appreciate that and wanted to thank him publicly and tell him to keep up the good work. I'm so used to rudeness it's a breath of fresh air getting someone that is so willing to help.