T-mobile Customer Service

I have a brand new iPhone 14 Pro Max that is suffering from poor battery performance.  The phone is now at the point that it requires 3 charging cycles per day with little to no use.   I have worked with tech support at T-Mobile, Apple, the Apple Store, and Asurion.  They all agree that there are physical signs there are issues with the phone, but no one will accept the responsibility and replace the device.

The most confusing aspect of the entire process has been T-Mobile's stance on replacing the device.  The "Account Professionals" all differ in their opinion.  Some have been of the mindset that they can do it, so much so, that they ignore what I am trying to tell them about the history I have gone through with the issue thus far.  They build up my hopes only to have them shattered as they realize that they misspoke thirty minutes into their research.   While others are unsure and try to empathize with my pain/frustration constantly, to the point I begin to feel bad for them…  I have spoken with, offshore reps, onshore reps, specialists, tech support representatives, supervisors, and managers, all to no avail.

One underlying truth seemed to be subtly hinted at throughout my conversations…  is the phone broken (hint hint hint), was the phone stolen (hint hint hint).  Am I being asked to lie?