Forum Discussion
T-mobile lost my trade in, warehouse never scam my device. They refused to do anything
We sent in 4 device for trade-in. All device were shown received by warehouse. 3 device got scanned in and credit it. 1 device never got scan and T-mobile refused to do anything. They keep calling an...
T-Mobile customer service is horrible! Returned a brand new iPhone 14 (son decided to keep his old iPhone 12) through UPS in October 2022. T-Mobile claims it never received it even though I have delivery confirmation that it was delivered to their warehouse. Been calling 2 times a month in order to get it resolved to no avail. They are telling me the phone was not in the package and it's UPS' responsibility and to file a claim with them. UPS says I can't file a claim since it's after the 60-day limit. So I'm out $2000 for a phone I don't even have. I have been a T-Mobile customer for almost 20 years and have 9 lines on my account, which I pay almost $500 a month ($6000 + a year). A disgrace of a company to treat a long-time customer. This month's payment is the last I am giving them! Off to a new carrier.
