T-Mobile warehouse lost my IPhone 13 pro max 256 GB. It was delivered to the warehouse and never scam my device. Right now they are refused to do anything. I have all the details related to tracking number , notification from tracking saying its delivered to warehouse. I also have confirmation from UPS they have same information in there system. UPS label was provided by Tmobile Care and i do not understand they do not track the same. It almost 8 month i have been trying to call and work with them. Its lot of mental stress and connecting to the care is not easy. Every time a new agent come and he open new ticket. it take 10 day to get back Infor and process keep us in loop (infinite). i am not sure who will help me with then stress , pain and getting my phone located. Even if that's located, i still need to find right agent to help me, as agent who worked on my case for trade in, did not do right job and i have myself backing on audio transcript they record.  

I think this process is very bad for people who are in my sport and no one help or understand. They try to but they somehow want to nice to get the call done. Its not the purpose of calling care after waiting for long time on wait for call to be connected to agent . Imagine call i have been calling them from last 8 months. :). 

I see lot of case related to phone lost due to ware house issue. why do they have tracking in place. Customer would think they have send phone to label which tmobile has give and there is no guarantee. I request Tmobile fraud agency to look into customer request