T-mobile My account not loading

I'm having this exact issue. Can't view the section for Jump! Upgrade to see if my phone is unlocked and if I can make changes, and when I reach out to Support they say the PIN I give them doesn't work, and of course I cannot view that part of my Account details either. This alone is enough to make me want to leave, in addition to multiple other annoyances. I've tried on both the Mobile App AND my computer through two different browsers, and it's all the same. Clearly this is a T-Mobile issue. Very frustrating.

This has got to be the worst Mobil phone service and contract I have ever encountered. I am on my second year of a two year contract. The tmobil tower for my internet barely works now, my 3 phones drops calls constantly, the Franklin mobil hot spot was not what the in store sales people said it was, it does not have 5G service. After doing my best to work with tmobil they are failing me, plus my service has now gone up, which they assured me would not happen. So I am looking to replace tmobil and file a complaint with the BBB. they have gone from good to number 200 worst phone service compared to others. Time to change my service.

Same issue, I can't remember the last time T-Mobile's website actually worked beyond clicking the pay bill button. I have course clear, my browsing history and cache, have tried on multiple devices, and have even tried using different Wi-Fi networks. No difference. This is definitely not a user error, there are so many threads online where people are complaining about this exact issue. I'm disabled and can't drive, so I'm not coming into the shop for this, and I don't need someone to call me and walk me through everything I've already done. I just need your website to work so I can access my account information. I would ask for tips and advice, but after reading this thread, there doesn't seem to really be anything beyond contacting customer support for automotive it doesn't seem to solve this problem for people. Very annoying to run into a broken website in 2023.

worst customer service ever.

10 days ago, I placed my order for 5 phones and to switch from Metro PC to Tmobile. i cant get an answer yet as to what happened to my phones or when it will arrive. I always get  customer support who gives three answers for the same item. 

i am trying to cancel my subscritption, but again they don’t know how!!!!!

It’s been WEEKS now!! All I get after logging in is THIS!! Tried with multiple browsers, different URLs, nothing!! Why you guys do not FIX this ONCE and for ALL?????

I have the same problem and am constantly calling for help at least over 2 years. Just like now I can login but can not access my account, I called many many times yet still unsolved

NurseCS wrote:

Same issue here as well. I have contacted support several times and all they say is that there is "maintenance" or "upgrades" currently going on.

However, this is obviously not true since no intelligent IT person just takes down websites without some kind of placeholder notification or they get everything setup on the backend and just redirect to the new folder once complete, all the while leaving the old version fully accessible. The latter offering the best service, making the upgrade transition as seamless as possible. I know this, I have seen such happen on many websites, and I have worked in the IT field on top of things.

 

There is obviously something broken and they are refusing to be open and honest about it and owning up to it in order to get it corrected.

I checked my account a couple of days ago and found out that the page(in my case it was the "block calls and messages", under Profile page) that was missing was restored. I also noticed, to my surprise, that their spammail (which is sent from an email address as text to my number) protection has been working much better. I hope yours will be resolved soon as well. Yet, I totally agree with you that  communication is not one of T-Mobile's strong suit. idk.

Same issue here as well. I have contacted support several times and all they say is that there is "maintenance" or "upgrades" currently going on.

However, this is obviously not true since no intelligent IT person just takes down websites without some kind of placeholder notification or they get everything setup on the backend and just redirect to the new folder once complete, all the while leaving the old version fully accessible. The latter offering the best service, making the upgrade transition as seamless as possible. I know this, I have seen such happen on many websites, and I have worked in the IT field on top of things.

There is obviously something broken and they are refusing to be open and honest about it and owning up to it in order to get it corrected.

I'm having the same problem of the website not loading.  I've been trying to "simply" get my account number and all I get is the spinning circle and it times out.  I bought a new phone and have been trying to activate it for the past week.  It needs my T-Mobile account number so I can keep the same number that I have had for 10 years.  The sim card I have is not compatible with my new phone so I guess I have to "buy" one even though I have been a T-Mobile customer for those 10 years.  I've tried calling tech support but got tired of listening to an automated voice for far too long, many times.  I don't have a ticket number so no help in trying that.  I'm spinning in circles and maybe timing out with T-Mobile.  Time to move on?  Frustrating.... Tracy C.

Issue came out of the grave, again. Since yesterday, 03/03/2021 I cannot access parts of the web account management nor can i access parts of my account (specifically the Profile/Blocking page). Sorry to break it to you :(