Forum Discussion
theft of personal data
Has anyone heard anything from T-Mobile about the massive security breach - due to the company's extreme carelessness - causing theft of customers' data? I have learned about this only from news media reports, not from the company itself despite my being a customer of theirs for the past 6 years. I was really surprised that even when logging onto my T-Mobile account online, the website has absolutely no reference to this incident let alone any advice on what customers should do. Is there any way to determine whether I am one of the 40 million customers whose data was stolen? Besides changing my account PIN and password which I already did (due to advice given in newspaper articles, nothing from T-Mobile itself), what else can I do to keep safe?
Those of your who were involved in the data breach may want to take some of these step to protect yourself from identity theft. Freezing your credit reports is free and keeps others from opening lines of credit in your name. I signed up for T-mobile through Sprint, but I have yet to hear a definitive answer as to our status in the data breach. Sprint chat is useless and they read a boiler plate to you that the "investigation is on-going". It would be nice if T-mobile would let their Sprint postpaid customers know one way or the other if we are involved. https://www.consumerreports.org/data-theft/t-mobile-data-breach-what-to-do-a7157173229/
kncarter3 wrote:
My debit card was compromised and I’m wondering if it was from this data breach???
So was mine. Money was taken from my account and am having a devil of a time trying to get my money back. It came from a "Third Party" according to the number they left my bank. This 3rd party jumped into a call I was on. (I heard whispers in the background.) When I called the number after I saw the deduction from my account, (for a product I never ordered nor received) they said they would refund 20%. I said NO, you will refund 100%. Then they said 60%. I said NO 100%. Then I told them it was fraud, and it was fraud against a senior and asked if they knew it could shut their business down. Also, the product was supposed to be endorsed by a celebrity who I happen to have great respect for and I told them I would be filing a report . . . . . to which they said "we'll send you a check for the full refund IF you promise not to file a complaint".. . . I may be a senior citizen, but I ain't stupid. But T-mobile needs to step up and claim their part of this. I've been a customer for over 10 years.
mchammer_girl wrote:
Got my credit card use only for Tmobile payment hacked...
Welcome to the club. Shortly after getting my money back from the bank and after being issued a new card it happened again. My SIM ID was once again changed to ensure I wouldn't see bank charges. By the time T-mobile reversed the change and locked it like they promised they would do the first time, my checking account balance was $500 in the red! Of course the bank locked down my account, so I'm still waiting to see how much damage was done. I completely hold T-Mobile responsible for allowing someone to manipulate my phone settings. I too have to deal with the incompetence of T-Mobile and Citibank.
