Forum Discussion
Tmobile activated a line with no permission, and have not refunded me.
Hello I am very upset and disappointed by the customer service we have received regarding this issue. We have our account on a military suspension while we are overseas, but we were still paying for one phone back in the states for my sister. Once it came to closing the phone line we closed the phone line but for some reason Tmobile opened my military suspended line and had been charging me for months until I caught the charges. Now they had been charging for about 7 months and it came out to ver 500$ that they took from my account for a line we never authorized for them to open and a line that had never been used. We have opened MULTIPLE investigations Since the middle of July and have received no response regarding our issue. We are very upset and highly disappointed with the lack of communication. We have been offered credit on our account which we continually decline because we will NOT be returning back to T-MOBILE once we return to the states.
Contact Tmobile support using messenger on one of tmobile's social media platforms. The support team is a higher tier of support.
gramps28 wrote:
Contact Tmobile support using messenger on one of tmobile's social media platforms. The support team is a higher tier of support.
I have contacted them on the messenger and over the phone MULTIPLE times I have around 9 investigations open with NO response to any of them regarding my refund.
Try contacting the Better Business Bureau.
gramps28 wrote:
Try contacting the Better Business Bureau.
How would I contact them? and what would that do?
magenta7671596 wrote:
We have our account on a military suspension while we are overseas ... we will NOT be returning back to T-MOBILE once we return to the states.
Any reason why you would just suspended your account instead of closing it, if you had no intention of returning to T-Mobile?
I'm not surprised. T Mobile customer service is HORRIBLE. I second the suggestion to contact BBB. I just contacted BBB last night and put in a claim against T mobile. they screwed me over big time. T-Mobile had a very deceptive sales process with me, taking $700 from me. They convinced me to switch to Verizon (after 20 years of being a Verizon customer) by offering a promotion where I got an ~$800 credit for my old phone applied to a new phone, essentially getting the new phone for free. The credit would be applied monthly for the next 24 months. I then saw my bill and the credit was NOT applied. I called and they said they only gave me $75 credit, not $800, because my phone had a small crack on the screen. The salesperson NEVER told me the screen had to be flawless. I don't even remember there being a crack either. T Mobile never called me, emailed me, or mailed me about this. I found out about it from noticing my bill was too high. I contacted customer service and they claimed there was nothing they could do about it. I was lied to and cheated out of over $700.
bruin086 wrote:
I called and they said they only gave me $75 credit, not $800, because my phone had a small crack on the screen. The salesperson NEVER told me the screen had to be flawless.
T-Mobile is fairly clear on phone trade-in conditions:
https://www.t-mobile.com/support/devices/device-troubleshooting/check-the-condition-of-a-device
Curious how the BBB complaint will be resolved.
the salesperson should’ve explained this to me! they never did. not once.
tomwil wrote:
bruin086 wrote:
I called and they said they only gave me $75 credit, not $800, because my phone had a small crack on the screen. The salesperson NEVER told me the screen had to be flawless.
T-Mobile is fairly clear on phone trade-in conditions:
https://www.t-mobile.com/support/devices/device-troubleshooting/check-the-condition-of-a-device
Curious how the BBB complaint will be resolved.
I have to give T Mobile credit. they contacted me today letting me know they are honoring my original promotion in full after reviewing my case. I am grateful for that and impressed they reconsidered and changed their mind. Thank you T Mobile.
magenta7671596 wrote:
Hello I am very upset and disappointed by the customer service we have received regarding this issue. We have our account on a military suspension while we are overseas, but we were still paying for one phone back in the states for my sister. Once it came to closing the phone line we closed the phone line but for some reason Tmobile opened my military suspended line and had been charging me for months until I caught the charges. Now they had been charging for about 7 months and it came out to ver 500$ that they took from my account for a line we never authorized for them to open and a line that had never been used. We have opened MULTIPLE investigations Since the middle of July and have received no response regarding our issue. We are very upset and highly disappointed with the lack of communication. We have been offered credit on our account which we continually decline because we will NOT be returning back to T-MOBILE once we return to the states.
I've been screwed over by T-Mobile on switching a tablet. Hope you get yours resolved, 2nd level support was just as bad as first level in assisting me, but at least the ones I've talked to there spoke English.
