Forum Discussion
Tmobile lost my trade in and is not honoring trade credit.What can I do?
I shipped the trade in to T-Mobile, the tracking says it was delivered. I called them to ask about my trade in credit and they said they never received the phone. I provided them the tracking number ...
Devices are also not sent to T-Mobile. They are sent to Assurant. Trade-in value is also an estimate until the device is received and assessed by Assurant. Almost always, trade-in devices are assessed at a much lower value when received than what the initial estimation was.
