Forum Discussion
Tmobile lost my trade in and is not honoring trade credit.What can I do?
I shipped the trade in to T-Mobile, the tracking says it was delivered. I called them to ask about my trade in credit and they said they never received the phone. I provided them the tracking number ...
This lost trade in thing seems like a common problem. I had a similar issue with Verizon. In their case I was put into an online maze which couldn't be resolved. They wouldn't honor the trade in deal, so, I came to T mobile.
Now, I traded in a $400 value phone to T-mobile via mail a while back and they are saying that the phone hasn't been received. I used their own shipping label.
I think the best way to handle this is to send a letter to the BBB. Not sure if the FCC is interested in this problem, but it can't hurt to report it to them too. I don't believe the phone dissapeared before getting to Assurant for my credit. Googling it reveals that this is happening to a lot of people.
