Forum Discussion
Tmobile lost my trade in and is not honoring trade credit.What can I do?
I shipped the trade in to T-Mobile, the tracking says it was delivered. I called them to ask about my trade in credit and they said they never received the phone. I provided them the tracking number ...
Once t-mobile makes a mistake on your trade-in, they do everything they can to avoid making it right. Even if you have everything in writing, they will give you a credit and say it's fixed moving forward, but that's just BS. I was asked by a rep if I wanted to trade in my Pixel 5 for a Pixel 6 after making an unrelated call to them. They sent me an email transcript of the conversation with the details of the trade-in and my question confirming the details. The phone was supposed to be free after rebate and at first they only gave me half credit on my bill, so I called in every month for a few months to get the correct credit, each time the rep saying it was fixed ongoing (wrong!). After 9 month I go zero automatic credits and now I'm calling every 2-3 months to get my credits. What a pain to spend an hour or two on the phone or online. At least the 24 months will be up in April of 2024 as well as my 5 line contract. I HATE T-MOBILE!
