Trade-in amount

In December 2020, I switched from Verizon to T-Mobile, solely because the over the phone sales person said that I could qualify for a special promotion because I was not a T-Mobile customer, where I could get an iPhone 12 for no cost (as long as I traded in any qualifying iPhone and ported in the line). I did this for two of our four lines, and both phones were iPhone 6s. I was told I would receive a $14 trade-in credit for each phone, which sounded absurd, but was told not to worry because I would still get the iPhone 12 monthly credit equivalent of $830 over 30 months. The $14 credit was just for anything beyond the $830 base cost.

I confirmed multiple times that I would not have to pay anything except if I got a phone above the base, which I did for the two lines and paid somewhere around $500 for the differences. I had assumed of course that my two $14 credits were applied towards these excess charges, because I was told that. The sales rep said he was able to do this deal by combining two promotional offers, 2020AppleTradeP26 (for an iPhone 12 base that I added ) and 2020AppleTradeP27 (For an iPhone 12 pro that I added). He said these promotions were stackable. But, he also said something interesting that I should've picked up on, that the initial bill or two would show a BOGO promotion And that both of the promotions he was giving me wouldn't show for a couple billing cycles, because it was a new promotion only in December. Needless to say, three months later and multiple T-Mobile customer service people have told me that these two promotions are not stackable. I really wouldn't have paid off one Verizon line and switched to T-Mobile if I knew this was a lie. I have filed a formal complaint with the Better Business Bureau that covers Washington State, And will alternately contact my States AG office to denote the sales fraud. Now, I have been a Verizon customer for more than 10 years and always thought their prices were high but I am ready to run back even if I have to pay for these iPhone 12 in full. The thing that makes this the worst is that it was the first bit of good news last year after being out of our house for four months due to a house fire And I was on the phone with the rep for more than three hours. I suggest everyone that has a similar complaint also report to your local AG office, as they take this seriously. BBB may be useful, but maybe not. Your CC company is also another place to report if you have had money withdrawn that way.