Trade-in amount

Srujan wrote:

I was told that I will get $800 trade-in amount for my old mobile and adjusted across 24months bills for the new phone.  So I gave my old phone and took the new phone.  But in the first month  bill t was not reflected (aprox $33.33 credit should applied).  When I asked they mentioned I need to wait for 2 bill cycles to adjust the trade-in amounts.  After 3rd bill also it is not reflected.  Now they are telling $800 trade-in amount was wrong and I will get only $200 trade-in amount.  

If they say this I wouldn't even took a new phone.  My old phone is in perfect condition and working nicely.  

With this kind of false promise/offers they are giving me trouble and demanding the monthly extract amount ? 

Being a T-Mobile management request you to sort this issue and help me to get my $800 trade-in amount.

Yep I got a long in writing estimate claiming I would get $400 credit for my iPhone 8 for a promotion to upgrade to the 13 I ordered it online and got the new phone was preparing to send the old one when I read the "updated offer" saying $75 are they stupid? They can't say it's based on condition of the phone if they lowered it without ever seeing mine it's flat out false advertising lies it's wrong in every way.. needless to say no thanks I'll either keep it just in case or I'll resell it on my own for at least 2-300 but sending it to them for 75 after they clearly offered $400 they have to be out of their minds! Law suit is over due