Forum Discussion
Unable to complete purchase -
Hello! I am hoping this is a fairly simple fix and possible misunderstanding on my part. I purchased T-Mobile internet about 6 months ago and have had no issues. We recently decided to switch our ...
I highly recommend buying your phone Unlocked from the Manufacturer rather than locked by carrier and tied down to a 2-3 year long contract. Just food for thought.
I don't have a for sure answer to your question but Some basic things I can think of.
Do you have an Ad Block extension enabled. If so try disabling it. Check if you're already logged In on the site, if so try logging out and try to checkout. Did you just directly type the normal URL (https://t-mobile.com)? If so try instead looking for a link in the TMob Internet app/website, you might need to do that for it to bundle it.
And if anything, I'd wait until the live chat support is available (in about 4 hours) and see if they can assist you. I will say you can contact their support Twitter page too, I've had the best customer support via their Twitter support since I've been with them. Just 2 options instead of calling right away, but if those 2 can't complete it then I'd call them. And domt worry about the possible fees, they will not add those just because you called to help complete the transaction (after all, they'd still be helping you with the order online :P)
