Forum Discussion
Unable to purchase phone online
I've been trying to purchase a phone upgrade for my wife. At least 20 times now and every time I get to the end I get, "oops we've hit a snag". Then it kicks me back to the page showing the phone...
Ah okay. Sorry, sounds like we didn't get to help you at the store. If traveling to the store is is more inconvenient, we'll need to get our Team of Experts folks to get a Help Desk ticket filed for the site to resolve the issue. To get the phone ordered, we'll either need to help at the store or have our Care folks over the phone help.
If you're looking at this in 2019, hopefully this helps you! I found out the issue was my card. For some reason, the system wouldn't let my Discover credit card complete the order. When I swapped over to a Visa the order went though fine. Sucks because I wasted a Messaging Expert's time but hopefully this explains the mystery for some people. Try a different card maybe?
