Forum Discussion
Unable to purchase phone online
I've been trying to purchase a phone upgrade for my wife. At least 20 times now and every time I get to the end I get, "oops we've hit a snag". Then it kicks me back to the page showing the phone...
Ah okay. Sorry, sounds like we didn't get to help you at the store. If traveling to the store is is more inconvenient, we'll need to get our Team of Experts folks to get a Help Desk ticket filed for the site to resolve the issue. To get the phone ordered, we'll either need to help at the store or have our Care folks over the phone help.
Wow, have literally tried upgrading from the iPhone 8 Plus to the iPhone 11 and all I get it the Oops we hit a snag! message that everyone is seeming to get. I've tried multiple browsers, the T-Mobile app itself, etc. Crazy how this thread is a year old and the same issue is still occurring.
