Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not updated. Anyone else had that problem?
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
As of 2/28 my usage history has stopped...now usage details page shows nothing at all except a “Manage Data” button which does nothing.
elimjohnson wrote:
As of 2/28 my usage history has stopped...now usage details page shows nothing at all except a “Manage Data” button which does nothing.
Hey there. Just wanted to point you to my response to TaichX because I feel that it may be relevant to your situation as well.
HeavenM wrote:
Hey there @TaichX While the overall issue has been resolved, it is still possible for there to be one-off errors. The previous month usage details usually disappear for about three days after the bill cycle closes, so you may want to make sure that you are not within that time window. If you have logged out and cleared your browser history and still have missing information, then you would want to reach out to our care team to follow our normal troubleshooting flows to get that resolved.
I cannot see my data usage… when i click on one of the lines it says "manage data" or "our wires crossed" . Is it just my account or?
Garciak14 wrote:
I cannot see my data usage… when i click on one of the lines it says "manage data" or "our wires crossed" . Is it just my account or?
read the post directly in front of yours.
Anyone having issues again ? My text usage hasn't updated since yesterday morning, & call log yesterday afternoon. Does this have something to do with the new billing cycle, & will it be resolved ?
MLee33 wrote:
Anyone having issues again ? My text usage hasn't updated since yesterday morning, & call log yesterday afternoon. Does this have something to do with the new billing cycle, & will it be resolved ?
If your billing cycle just started over, then it absolutely has to do with that. Usually, usage details disappear for 2-3 days after your bill cycle closes and then will populate and update every couple of hours.
Mine isn't fixed. It hasn't updated in 2 days. I don't know my actual data usage. And yes I logged out and cleared cache and all that. Still not working.
It never really worked for me. Still not working, and it's June. A few calls and texts in usage are on all the phones on my account, but nowhere near all the calls and texts.
Months later, this appears to be happening again. I have message details listed for 3 of my 4 phone lines, and for the 4th line, the details stopped about 8 days ago.
This is still not working correctly in December 2023…. What is going on?
