Forum Discussion
Usage Overview not updating
My usage information has not updated in 2 weeks. Is there something wrong with the feature?
Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile), but I am so excited that I wanted to say here too: This is now officially resolved and usage details are back to normal. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
Mine also...put 2 support tickets in that are obviously useless.
If so many people are having this problem...why do they sound so surprised everytime I call?
Totally going back to Verizon...this is ridiculous
I've had the same issue since January 27th. Contacted T-Mobile via message on the app and was told that it normally takes a few days after the billing cycle to reflect the usage for the current cycle. Well, it is now February 9th and having the same issue.
Same here. Has not updated since January 27th. I've had multiple tickets put in. Each representative tells me different things.. The last rep from India yesterday told me from now on the usage details won't update until the 19th the day before my bill is due. No one really knows.. It's all BS and lies.
Same thing with me , not updating since Feb 2, called them numerous times .. they don’t care !
I came here to see if it's just me. Apparently not. How frustrating.
23 days now, I’ve not been able to access my current usage.
Same... since 2/13/2023.. since new cycle started. No update. Bring this service back.. it is very important to a lot of people..
Same thing is happening to me
Same here. No updates since Jan 26. When I click on current cycle, I get last month's info. Even though I can tell the # of calls/messages/data are current month. When I click in the details, it shows last month.
Yes, same here. No current activity since last statement and reverts to previous activity but shows current on tab.
Has t-mobile replied?
