Forum Discussion
V60 ThinQ Dual Screen: Phone goes to mute while on speaker
My husband and I both have these phones now and it's happening with both of them.
Scenario: My phone is sitting on my desk (not in my hand), on speaker and I am having a conversation. Then, the other person can't hear me (as if it was on mute)...the mute is actually not enabled but the only way for them to again hear me is for me to take it off speaker. This is very frustrating and the fact it's happened to both of us is making me wonder if there's a setting issue or it's just a problem with these models.
Hey all! So I I let our teams know we still had some examples with the new update, and it turns out they found two separate things causing the same muting experience. It looks like this one happens specifically when you get another call or a message. The last update fixed the one that was happening randomly, but they're working on another update for the calls/messages one.
I use the google phone app as a default. that's what i was using when this started happening initially. it seems to happen regrdless of what app you are using.
Count this as another v60 with this problem. A fix needs to happen and the denials that this is not a known issue need to end. Called support, the said they would call back the next day and they didn't. Remorse returns is not acceptable for a phone purchased from Tmobile directly that can't handle a basic feature.
My husband and I are having the same issue. We have had our phones for about 2 weeks. The only way the other person can hear me again when this happens is if I hang up and call back. This makes it incredibly frustrating when I am talking to clients. Especially when it happens more than once.
Mike,
Strictly speaking, no pun intended, it's not a problem with the speaker, but the speakerphone mode and it's the microphone that has the issue.
Someone from your internal teams should check some of the returned phones to see the problem firsthand.
Well I was never to get a new phone so my wife and I are stuck with these.
T-Mobile is pretty pathetic. When there are this many people across all
carriers with this issue T-Mobile should do what's right and let us return
our defective devices.
I'm sad we weren't about to fix your phones. I did check with my internal teams and they weren't able to find a know problem with the speaker. Returning those was the best choice. I do hope the new phones are working better for you.
I feel your pain. Finally gave up, returned the phones though they insisted on calling it a buyer's remorse return, which I had a problem with seeing as they were defective. We just got a couple Galaxy s20s which is easier to deal with Samsung bloat than phones that don't work
I've been dealing with this for over a month now and it's super frustrating because I almost exclusively use my speakerphone. everyone at T-Mobile and LG act like they have never heard of this before and so I have gotten no support or help to resolve this. Everybody keeps talking about network settings and clearing the cache when it's clearly a device issue. I have also seen the same problems on Verizon and AT&t forums.
Did you speak with someone directly from LG support or T-Mobile?
Tmobile support found the speakerphone cutting out is an issue and opened a ticket. I will update here when we get a response from them. Also, since we're on "house lockdown" it's been solely using the wifi. Our wifi is quite good in this house without a lot of issues, so pretty sure that has nothing to do with it.
